Refund & Cancellation Policy

1. Free Trial Period

At Tech Script Solutions, we believe you should test and experience Quebil before committing financially. We offer a 14-Day Full-Featured Free Trial for all new users.

2. Subscription Cancellation

You may cancel your Quebil subscription at any time. To cancel your subscription:

• Navigate to your Account & Billing Settings inside the Quebil dashboard and select "Cancel Subscription".
• Alternatively, contact our support team via WhatsApp at +91 9150286157 or by emailing hr@quebil.com.

Upon cancellation, your subscription will remain active until the end of your current paid billing period (monthly or annual), after which your account will not automatically renew.

3. Refund Eligibility

Because we provide a 14-day free trial to evaluate the software prior to purchase, refunds are governed by the following criteria:

• 7-Day Refund Window for First-Time Purchases: If you purchase a paid subscription for the first time and find that the software does not meet your operational requirements, you may request a full refund within 7 calendar days from the date of the initial payment transaction.
• Technical Issues / Service Defects: If you experience persistent technical defects that our support team cannot resolve within 5 business days, you are eligible for a pro-rated refund for the affected billing period.
• Subsequent Renewals: Payments for monthly subscription renewals are non-refundable once the billing cycle begins. For annual plans, cancellation requests submitted within 7 days of auto-renewal may be granted a refund minus a nominal administrative fee.

4. Non-Refundable Items

The following charges are strictly non-refundable:

• Consumed third-party credits (e.g. transactional WhatsApp API recharge packs, SMS bundles).
• One-off setup, data migration, or custom feature engineering fees performed at customer request.
• Accounts suspended or terminated due to violations of our Terms & Conditions or illegal activities.

5. How to Request a Refund

To request a refund under eligible conditions:

1. Send an email to hr@quebil.com or message our support WhatsApp desk at +91 9150286157.
2. Include your Registered Business Name, registered mobile number/email, and the Invoice ID / Payment Reference Number.
3. Briefly state the reason for the refund request so our engineering and product teams can continue improving our services.

6. Refund Processing Timelines

Once approved, refunds are processed within 5 to 7 business days. The refunded amount will be credited back automatically to the original payment source (bank account, UPI, debit/credit card) through our verified payment gateway partner.

7. Need Assistance?

Our billing support team is readily available to answer any questions regarding billing, plan switches, or refunds: